Our residential care home is led by our experienced Care Home Manager, Cat Bass, who heads our qualified team of carers and housekeeping staff.
Cat decided on a career change and moved into care in 2012 after looking after her mum for over 15 years. During those 15 years she experienced a wide variety of elderly care and support made available to her mum. From domiciliary to emergency respite placements, Cat was surprised that the quality of care delivered varied enormously. Cat took the role of a Care Assistant and within a few short years progressed to Deputy Manager. She has now been a registered Care Home Manager since 2017.
Cat prides herself on ensuring that each and every elderly resident feels safe and well cared for, in a warm and friendly home environment. She believes her experiences with her mum give her a unique insight into the elderly care sector and her drive is to run a residential care home for the elderly where she would be truly happy to place her mum.
Our care home manager is supported by two deputy managers in order to ensure there is a member of the management team available every day of the week. We believe this is important for the well-being of our residents and the peace of mind of their relatives.
Our Home Managers are assisted by a qualified and experienced care team including specialist nurses. The care home team is dedicated to carrying out their duties 24 hours a day, seven days a week. They are committed to making a meaningful difference to the lives of the residents who live at Oxendon House.
Jasmine Support Team
The Oxendon House team are supported by the central Jasmine Support Team. This team provides Oxendon House with total IT, financial, recruitment and human resources support. This allows the team at Oxendon to focus entirely on what they do best, providing great care to our residents.
The Support Team also includes our dedicated Compliance Support Manager and Team Support Manager.
The Compliance Support Manager visits Oxendon House regularly to independently check on the home’s compliance. Nine bespoke audits over the course of a year cover every aspect of the care and service provided by Oxendon House.
They also produce the action plans to implement any required improvements identified by their audits, and are responsible for signing these off when they are totally satisfied that the Oxendon team have thoroughly completed them.
In addition The Compliance Support Manager monitors all complaints and safeguardings through to full resolution and produces the bespoke monthly Jasmine Compliance Report and Score.
The Team Support Manager supports the team if and when our Jasmine Compliance Score falls to ensure we provide the highest standards of care at all times. In addition they support our Activities Co-ordinator to provide varied and engaging activities for our residents.
The Team Support Manager also plays a key role in supporting all new staff to settle in and ensures all our home Champions are trained to be able to maximise their positive impact in their area of expertise.